Feb 2025 – Present
Current
Manager of Upgrades
Yellow Dog Software · Norfolk, VA
- Lead upgrade operations across QA, Integrations, and IT — running stand-ups, triaging blockers, and ensuring smooth client deployments
- Own post-deployment reviews to root-cause rollbacks and implement preventative process improvements
- Maintain documentation standards, onboarding protocols, and team metric compliance for Upgrade Specialists
Apr 2022 – Feb 2025
3 yrs
Technical Project Manager
Yellow Dog Software · Norfolk, VA
- Delivered enterprise software implementations for MLB, NHL, NFL, and major hospitality and retail brands
- Built Zoho Analytics dashboards giving leadership real-time visibility into project status, budgets, and KPIs
- Owned the full project lifecycle — scoping, resource allocation, delivery — across cross-functional teams
Feb 2019 – Mar 2022
3 yrs
Technology Support Technician
Virginia Beach City Public Schools · VA
- Provided district-wide IT support to thousands of staff and students across VBCPS schools
- Configured, deployed, and maintained hardware, software, and peripherals to district standards
- Managed user accounts, technology inventory, and service records via DOT Service Desk