Christopher Wanzong — IT & Project Manager

Experience

Feb 2025 – Present Current

Manager of Upgrades

Yellow Dog Software · Norfolk, VA

Lead upgrade operations across QA, Integrations, and IT — running stand-ups, triaging blockers, and ensuring smooth client deployments
Own post-deployment reviews to root-cause rollbacks and implement preventative process improvements
Maintain documentation standards, onboarding protocols, and team metric compliance for Upgrade Specialists

Apr 2022 – Feb 2025 3 yrs

Technical Project Manager

Yellow Dog Software · Norfolk, VA

Delivered enterprise software implementations for MLB, NHL, NFL, and major hospitality and retail brands
Built Zoho Analytics dashboards giving leadership real-time visibility into project status, budgets, and KPIs
Owned the full project lifecycle — scoping, resource allocation, delivery — across cross-functional teams

Feb 2019 – Mar 2022 3 yrs

Technology Support Technician

Virginia Beach City Public Schools · VA

Provided district-wide IT support to thousands of staff and students across VBCPS schools
Configured, deployed, and maintained hardware, software, and peripherals to district standards
Managed user accounts, technology inventory, and service records via DOT Service Desk

The Full Picture

Earlier Career 2014 – 2019

Education Support Specialist

Tidewater Community College · Virginia Beach, VA

IT support and event coordination for TCC’s Student Center — maintaining systems, designing digital marketing materials, and managing room reservation logistics for students and staff.

Entrepreneurship 2022 – 2024

Lawn Care Business

Owner & Operator · Virginia Beach, VA

Founded and ran a lawn care operation for two years — handling client acquisition, scheduling, equipment management, and all daily operations independently.

Earlier Career May – Nov 2018

Store Manager

Batteries Plus Bulbs · Virginia Beach, VA

Directed store operations — hiring, training, inventory, banking, and client relations to meet performance targets.

Track & Field — Team Captain

Old Dominion University · Norfolk, VA

Food Pantry Volunteer

Every Sunday